FAQ

Velvety is certified according to the IFS HPC standard. This standard sets the highest requirements for product safety, traceability, and risk management.

Yes, we support our customers with COSMOS, NATRUE, the Vegan Trademark, and other standards – from raw material selection and formulation development to print data review and communication with certification bodies. Additionally, our site is certified annually according to the NATRUE and COSMOS standards.

The external review takes about four to six weeks from submission. A finalized formulation and complete print data are required for submission. Velvety provides support throughout the entire process.

Certification is always product-specific. There is no general certification for formulations.

We produce according to the IFS HPC standard. Every production step is documented, monitored, and controlled to ensure the highest product quality, safety, and traceability.

All products undergo stability tests, microbiological checks, germ load tests, and dermatological skin compatibility tests such as the epicutaneous test.

Our quality management prepares the Product Information File (PIF) in accordance with Article 11 of the EU Cosmetics Regulation 1223/2009 and coordinates all safety assessments.

We work exclusively with certified suppliers. Every raw material batch is tested for purity, stability, and compliance.

Velvety produces in Neuhofen an der Krems, Austria. Our site covers over 7,000 square meters of operational space, including more than 1,300 square meters of production and hygiene areas.

Yes. Development, blending, filling, and production are all carried out entirely in-house.

The standard delivery time is 12 weeks from the receipt of complete printing data, as this always depends on the specific project or product. If no packaging needs to be produced or if it is provided by the customer, the lead time is reduced to approximately 8 weeks (depending on raw material availability, it may also be longer).

Our facility enables production of up to 100,000 units per day. We manufacture both small batches and large volumes. The actual available capacity depends on the specific production method.

Production takes place under strict hygiene conditions in accordance with the IFS HPC standard. All steps are fully documented and traceable.

Yes. The minimum order quantity depends on the specific product and is agreed upon individually. As a general rule, it is 2,500 units for solid products and 5,000 units for sticks and hot filling.

Velvety develops and produces cosmetic products in a wide variety of forms whether solid, semi-solid, or oil-based liquid. Depending on the product type, they are hot-filled, extruded, high-compression molded, or hand-poured. Production in lovingly handcrafted batches is also possible ideal for individual concepts or smaller editions.

Yes. We develop products exactly according to our customers’ wishes and requirements, incorporating our many years of expertise.

Both are possible. Depending on the customer’s preference, we use proven base formulations or develop completely new, customized products.

All formulations undergo extensive laboratory testing, including stability tests and skin compatibility assessments.

Yes. Upon request, we develop vegan, palm oil-free, or other specially formulated products.

The packaging depends on the product type and customer preferences. Solid products such as soaps or bath bombs are packaged, for example, in folding boxes, organza bags, sisal bags, or loose in displays. Liquid or creamy products are filled, among others, into PCR sticks, paper tubes, jars, or glass bottles with pipettes.

If your own designs are available, we check the print data and support production. Alternatively, our in-house graphics department provides support with design and layout from draft to final print approval.

Yes. We support brands, retailers, and start-ups with development and production. Whether white label, private label, or co-branding we offer tailored advice. Feel free to contact us via our inquiry form.

Yes. We manufacture, for example, soaps, bath bombs, or solid care products in custom colors or with logo embossing ideal as giveaways or promotional items. For custom requests, please contact us directly.